Thank you for your email. We appreciate the changes to our fares and tickets has caused some concern and confusion for our passengers. We have sent your comments to our Financial and Commercial Director who has provided this response.
"The ticket validity periods across all platforms have been simplified along with ticket ranges to make ticketing simple and easy to understand. We have aligned our end of day to ensure no matter what platform you buy from the same validity applies. Each day is defined as an operational day which ends with the last vehicle returning from service (03:00). This applies across On-board, Tap Cap & Go, PayPoint, Business to Business, App and Website."
In essence, Collected data shows that the majority of our customers did not use their saver tickets after 01:00 with only a small percentage travelling after this time. This reflects our level of service for the early hours and our current staffing ability. It was determined that it would be more cost effective for our passengers if we changed the expiry date of the ticket to 03:00 the following day and this allowed us to decrease the price to £6.
Whilst I do understand this is a big change for all our passengers I am hopeful that our passengers will be able to adapt to this. I would advise any passengers purchase their saver tickets in the morning to ensure they get the maximum use from the pass.
We will continue to monitor the feedback received in relation to this change and will mark any further comments or concerns for the attention of the leadership team.