Thank you for taking the time to register your complaint with Blackpool Transport. We are really sorry to hear that something has not gone as expected and we are now investigating your complaint.


We have been able to locate the staff member who would have been on this service and your complaint will now be processed as per our internal policies. Please be assured that this is a detailed process which will likely involve the use of CCTV footage and staff interview, followed by any remedial actions as per our procedures.
Due to data protection we are unable to disclose the outcome of any investigations or subsequent staff interviews however I assure you that this incident will be fully investigated and any remedial action taken.

Please be aware that we are no longer able to provide any information on the status of your investigation due to the high workload that our team manages. If you would like an update please contact us again and quote your complaint reference number: [INSERT EPM REFERENCE] 

Thank you once again for allowing us to investigate this incident and for your continued patience.