Thank you for confirming the details.
Please be advised that conducting an investigation may take some time as we gather information and review CCTV reports. Rest assured that we are taking your concerns seriously and have initiated an investigation into the driver in question based on the information you provided and evidence from our internal sources. Any necessary action will be taken promptly.
Please note that we are unable to provide specific results from the investigation as it is an internal matter. However, we are committed to resolving this matter promptly.
We apologize for any inconvenience this may have caused you and assure you that this does not reflect the standard of service we strive to provide. We hope to have the opportunity to make up for this in the future if you choose to travel with us again.
Thank you for bringing this to our attention. If you have any further questions or concerns, please do not hesitate to contact me.